After-Sales Service & Customer Support

ITALGRU INDIA Pvt Ltd. is a service partner of ITALGRU Srl are fully aware of our client’s requirements and expectations.

We are committed to long term relationships with our customers in the oil & gas industry and to delivering safe, cost effective and efficient high quality service solutions.

Our Presence In India

We have a satisfied list of prestigious customers that is

Mobile Harbour Cranes:
  • Deendayal Port Authority, Kandla, Gujarat
  • New Mangalore Port Authority, Mangalore, Karnataka
  • Mormugao Port Authority, Goa
  • India Ports Global Ltd, Mumbai, Maharashtra
  • Cochin Port Authority, Cochin, Kerala
  • Gangavaram Port, Visakhapatnam, Andhra Pradesh (now owned by ADANI)
  • Mohan Mutha Exports Pvt Ltd., Chennai, Tamilnadu- Male Port, Maldives
Pedestal Offshore Cranes:
  • Oil and Natural Gas Corporation (ONGC), Mumbai High Offshore, Maharashtra
  • Larsen & Toubro Ltd, Mumbai, Maharashtra- Saudi Aramco Project, Saudi Arabia
  • Essar Oil & Gas, Mumbai, Maharashtra
Our customer support commitments include:
Spare Parts:
  • The solution is available for any crane capacity from 20T up to 200T
  • Stock availability combined with fast delivery
Service
  • Experienced and factory trained service technicians (multi-skilled) are available from ITALGRU
  • All service engineers are supported by a professional team of factory based specialists
  • Services include supervision of installation, commissioning, start-up, load testing, inspections, and maintenance
  • The engineers are also able to upgrade existing cranes to the latest systems in accordance with compliance rules and regulations
  • These upgrades include but are not limited to: new hydraulic systems, new electronic systems and general upgrades of cranes
  • Installation of additional safety features including emergency brake systems, man riding capability, mooring, GOP among others
Training

ITALGRU provides comprehensive training programs on site in Italy or at the customers’ premises by specialized, highly skilled professionals with extensive field experience